I was featured in the premier issue of Speaker Showcase this month. Jack Canfield, who you know as Chicken Soup for the Soul series co-creator, graced the magazine cover. Jack’s image alone causes readers to …
Featured in Speaker Showcase – A Lesson in Getting Visibility in All the Right Places Read More »
In this YouTube video, Sally Hogshead, CSP, CPAE, reveals great insights about the dynamic balance in being consistent to build trust while avoiding boring your audience. This is especially true on social media. We all …
Mark Sanborn has a remarkable ability to observe and synthesize important ideas into advice that leaders can put to use. He does so in engaging and clever ways that people in positions of responsibility both …
Mark Sanborn on the World’s Best Customer Service Strategies Read More »
My friend Mark Satterfield, founder of Gentle Rain Marketing and featured guest on My Quest for the Best, talks about why the TV series The West Wing was and is a more engaging way to …
Social media allows people to connect, communicate, and commiserate like never before, and that could be a risk to your business. Lisa Barone wrote about the “5 Ways Social Media May Kill Customer Loyalty” and …
Your Customers are Using Social Media to Build or Break down Your Reputation Read More »