Recent data shows that companies are scared to increase prices, opting instead to achieve more revenue through cost cuts, outsourcing, and innovation. However, Ed Sullivan, a writer for CEO magazine, belives that the benefit of …
When you are building your sales pipeline, especially in the B2B arena, you need to use the social media tools at your disposal wisely. My friend Jill Konrath, author of the Amazon #1 bestseller SNAP …
Adrian Ott’s TED Talk Explains How the Rules Have Changed in an Attention-Scarce Economy I’m feeling the pressure to make the most of my time, and with my interest in and access to technology, I …
I was featured in the premier issue of Speaker Showcase this month. Jack Canfield, who you know as Chicken Soup for the Soul series co-creator, graced the magazine cover. Jack’s image alone causes readers to …
Featured in Speaker Showcase – A Lesson in Getting Visibility in All the Right Places Read More »
Mark Sanborn has a remarkable ability to observe and synthesize important ideas into advice that leaders can put to use. He does so in engaging and clever ways that people in positions of responsibility both …
Mark Sanborn on the World’s Best Customer Service Strategies Read More »
My friend Mark Satterfield, founder of Gentle Rain Marketing and featured guest on My Quest for the Best, talks about why the TV series The West Wing was and is a more engaging way to …
Meet John. John set up a meeting to discuss why his custom applications and integration business was getting such poor results with lead generation. “After all,” he explained as we sat down at the conference …
Think “Pool Cues” for Better Business Development Read More »
Amanda sat at the conference table and had the five documents with her that members of my top end Business Owner Growth Program are asked to prepare in advance of their first 1:1 coaching session. …
Secret Advantage: Referral Chains Create a Stronger Business Read More »
In this video, Roger Nunley of the Customer Care Institute talks about how small business customer support reps can make the most of incoming calls. As a business owner striving to unlock growth potential, are …
Maximize the potential of every customer contact Read More »