Category Archives for Bill Ringle Blog

Your Customers are Using Social Media to Build or Break down Your Reputation

Social media allows people to connect, communicate, and commiserate like never before, and that could be a risk to your business. Lisa Barone wrote about the “5 Ways Social Media May Kill Customer

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Think “Pool Cues” for Better Business Development

Meet John. John set up a meeting to discuss why his custom applications and integration business was getting such poor results with lead generation. “After all,” he explained as we sat down at the

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Secret Advantage: Referral Chains Create a Stronger Business

Amanda sat at the conference table and had the five documents with her that members of my top end Business Owner Growth Program are asked to prepare in advance of their first 1:1 coaching session. As we

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Maximize the potential of every customer contact

In this video, Roger Nunley of the Customer Care Institute talks about how small business customer support reps can make the most of incoming calls. As a business owner striving to unlock growth potential,

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