Category Archives for eBusiness

3 Steps to Reverse the “Help, My Web Site’s Not Working!” Syndrome

When someone says to you: “Help, my web site isn’t working!” how would you respond? As the leader of a company that unlocks the growth potential of businesses, we often get questions like this. Maybe

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Customer Service Meets the Internet

by: Bill Ringle “Speak into the clown’s head and place your order, please,” the teenager boomed through the loudspeaker as I placed my order for fast food. Silly me, I had started with, “Hello,”

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