Maximize the potential of every customer contact

In this video, Roger Nunley of the Customer Care Institute talks about how small business customer support reps can make the most of incoming calls. As a business owner striving to unlock growth potential, are you maximizing the potential of every customer contact? What’s the best example of how you’ve done that in the last 3 months?

About the Author Bill Ringle

Bill Ringle is a CEO, former Apple exec, published author, and angel investor. Through Grow Business Now, he offers strategies and tools to elevate growth for executives and entrepreneurs from more than 46 industries. Bill has conducted nearly 200 podcast interviews on My Quest for the Best, where industry and business leaders share their secrets to success.

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