Power Etiquette

Power Etiquette: What You Don’t Know can Kill Your Career by Dana May Casperson

 

Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they’re a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they’re on their best behavior. It provides quick guidance on such pertinent and timely topics as:

* telephone, e-mail, and Internet etiquette
* table manners
* grooming and business dress
* written communications
* gift giving
* resumes and interviews
* making introductions
* public speaking
* networking, and more.

(Amazon.com)

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