W. Edwards Deming on Quality

Quality is everyone’s responsibility.

It is not enough to do your best; you must know what to do, and then do your best.

You can not inspect quality into the product; it is already there.

If you do not know how to ask the right question, you discover nothing.

It is not necessary to change. Survival is not mandatory.

All anyone asks for is a chance to work with pride.

Quality starts in the boardroom.

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

The emphasis should be on why we do a job.

The result of long-term relationships is better and better quality, and lower and lower costs.