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Quality is everyone’s responsibility.
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It is not enough to do your best; you must know what to do, and then do your best.
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You can not inspect quality into the product; it is already there.
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If you do not know how to ask the right question, you discover nothing.
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It is not necessary to change. Survival is not mandatory.
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All anyone asks for is a chance to work with pride.
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Quality starts in the boardroom.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The emphasis should be on why we do a job.
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The result of long-term relationships is better and better quality, and lower and lower costs.
September 8
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