W. Edwards Deming on Quality

  1. Quality is everyone’s responsibility.

  2. It is not enough to do your best; you must know what to do, and then do your best.

  3. You can not inspect quality into the product; it is already there.

  4. If you do not know how to ask the right question, you discover nothing.

  5. It is not necessary to change. Survival is not mandatory.

  6. All anyone asks for is a chance to work with pride.

  7. Quality starts in the boardroom.

  8. What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

  9. The emphasis should be on why we do a job.

  10. The result of long-term relationships is better and better quality, and lower and lower costs.

About the Author Bill Ringle

Bill Ringle is a CEO, former Apple exec, published author, and angel investor. Through Grow Business Now, he offers strategies and tools to elevate growth for executives and entrepreneurs from more than 46 industries. Bill has conducted nearly 200 podcast interviews on My Quest for the Best, where industry and business leaders share their secrets to success.

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